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Appointments will be required for all in-person visits from Feb. 18-20
Submitted by Erie County Clerk Michael P. Kearns
Erie County Clerk Michael P. Kearns announced the New York State Department of Motor Vehicles’ launch of a new, modernized technology system designed to improve customer service and streamline operations for both residents and DMV staff will commence Feb. 18.
DMV services, both in person and online, will fully resume on Wednesday. To ensure a smooth transition, appointments will be required for all in-person visits from Feb. 18-20 at all Erie County auto bureau branch offices. Mobile DMV services on Grand Island and in Concord will remain suspended during this period and are expected to resume the following week.
NYS DMV officials note that, while staff have undergone extensive training, customers may experience minor delays in the days immediately following the launch. They are asked for patience as everyone adjusts to the new system. Appointments can be made 24/7 online at www.erie.gov/clerk or by calling the clerk’s outreach center (9 a.m. to 5 p.m. weekdays, and until 7 p.m. Thursdays) at 716-858-8864.
Residents can also stay informed by following the Erie County Clerk on social media (X, Facebook and Instagram) for real-time updates before and after services resume, as well as the clerk's website at www.erie.gov/clerk.
1859 Whitehaven Road, Grand Island, NY 14072
Phone: 716-773-7676
Fax: 716-773-7190
